Returns and refunds

Last updated 28 October 2026

Every order is printed to your design, size and colour choices, so we can't offer refunds or exchanges if you simply change your mind. If something is wrong with your order, we'll make it right.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

When we'll reprint or refund

The tee or print is faulty, for example misprinted, peeling, cracked or with holes or stains.
The print doesn't match your approved proof (outside the tolerances in our Terms and conditions).
We sent the wrong style, colour, size or quantity.

Depending on the problem, we'll reprint the affected items, replace them or refund you. For a major problem, you can choose a replacement or a refund.

What isn't covered

Change of mind, including choosing a different design, colour or size after you've approved your proof.
Errors in a proof you approved, such as spelling, artwork, print size, position or the sizes and quantities ordered.
Low-resolution or unsuitable artwork that we advised against and you asked us to print anyway.
Small colour differences between screen and print, and size or placement variations within our stated tolerances.
Damage from washing or care not in line with the care instructions, or normal wear and tear.

How to tell us about a problem

Contact us within 7 days of receiving or collecting your order. You still have your rights under the Australian Consumer Law after this, but telling us quickly helps us fix it fast.
Include your order number, a description of the problem and clear photos of the affected items.
Don't wash or wear the affected items while we look into it.

We'll reply within 2 business days. If we need to see the items, you can bring them to our workshop, or we'll arrange and pay for return postage on faulty items.

Refunds

Approved refunds go back to your original payment method within 5–10 business days.

Cancelling before printing

You can cancel for a full refund any time before you approve your proof. See our Terms and conditions for changes after approval.

Contact

To report a problem, email , call , or visit us at .